Waterstones abandons click and collect and closes its stores over lockdown

Waterstones abandons click and collect and closes its stores over lockdown

Waterstones is temporarily closing its stores owing to the latest lockdown, furloughing staff and no longer offering a click and collect service.

In a post on Twitter, the firm said customers who have made orders to collect their books would be contacted by the company.

M.d. James Daunt told The Bookseller he would be making use of the furlough scheme but said the government needed to to do more than “token efforts” to support independents.

He said some larger stores would be providing “ship from shop", where some online orders were fulfilled from bigger branches rather than a warehouse,...

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