Pilgrim at the tiller

When the position of Hatchards general manager was up for grabs, many people told Gavin Pilgrim that the job had his name written all over it. He "took a bit of coaxing", but admits that the Hatchards market was a perfect fit: "These are the books that I read, the things I'm interested in. I find it incredibly easy to get excited about the Alastair Campbell diaries."

After a"ghastly" couple of years as a civil servant, he began his bookselling career at Waterstones Canterbury under the tutelage of the "spectacular" Martin Latham. "I never thought of books as a career, until I walked into W...

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