Out on her Owen

Cheryl Owen, Waterstone's head of retail operations, has barely got her feet under the desk in Brentford. Manager of the chain's Piccadilly flagship for the past two and a half years, she took up the newly-created head office role only last month, and is surrounded by boxes and empty shelves.

The new role is a significant one for Waterstone's. Reporting to operations director Nick Williams, Owen will manage central operations, encompassing its branch support and Phoenix stock management team. She will also run projects in the field--new stores, refits and concessions. She oversees 12 peopl...

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