Returns and p.o.d. need to be reconsidered, says Blackwell's operations director

Returns and p.o.d. need to be reconsidered, says Blackwell's operations director

Printing on demand and bookshops' returns policies are two major areas of the industry that need to be addressed to move the trade towards a more sustainable operation, delegates at the Independent Publishers Guild conference heard on Wednesday (21st October). 

Kate Stilborn, customer service and operations director at Blackwell's, said the chain is committed to rolling out individual "green" measures across its shops, in addition to those highlighted in the Booksellers Association manifesto. "All of our shops are committed to individual things — from reducing printing to using fewer carri...

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