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Entertainment UK's move into administration has forced retailer Zavvi to stop taking new orders for CDs, DVDs and computer games via its website.
EUK was Zavvi's main supplier of the items, according to the BBC, and its struggle to continue supplying retailer means that Zavvi also had to cancel existing orders.
W H Smith also said supply problems were affecting its online CD and DVD sales. A spokeswoman confirmed the disruption was related to the failure of distributor Entertainment UK. "We have a good supply of stock in our High Street stores, which are the core part of our business," she said.