'Disengaged' librarians must go

<p>Public libraries need to replace "disengaged" staff and overhaul their levels of customer service if they are to revive their image, a session at the Library and Information Show has been told. The call made by David Murray, director of the London Libraries Development Agency, follows criticism of failings in the library service in a recent Audit Commission report. "Too many staff in public libraries are disengaged and miserable, and that comes across to users," Murray said.</p><p> "The customer experience is a really mixed one." He said that public libraries needed to promote their stre...

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