'Disengaged' librarians must be axed

Tom Holman</p><p>
Public libraries need to replace "disengaged" staff and radically overhaul their levels of customer service if they are to revive their image, a session at this week's Library and Information Show was told.</p><p>
The call--made by David Murray, director of the London Libraries Development Agency--follows criticism of failings in the library service in a recent Audit Commission report (The Bookseller, 17th May).</p><p>
"Too many staff in public libraries are disengaged and miserable, and that comes across to users," Mr Murray said. "The customer experience is a really ...

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