Bertrams outlines changes to ordering and returns processes

Bertrams outlines changes to ordering and returns processes

Wholesaler Bertrams is introducing a raft of changes to its ordering, supply and returns processes as it seeks to modernise its warehouse following its acquisition by the private equity firm Aurelius for £6m in February 2018. But the moves have alarmed some customers and suppliers, with reports of the level of returns increasing, and one distributor reporting delayed payments.

Under new c.e.o. Raj Patel, the wholesaler has sought to improve its warehousing, customer ordering and despatch process, with the introduction of a new Purchase To Pay (P2P) project. The previous process relied on m...

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