Amazon to open new service centre for Kindle support

Amazon to open new service centre for Kindle support

Amazon is to open a new customer service centre in Edinburgh this August, with one of its roles to handle technical support for the Kindle.

The move will create more than 900 permanent and temporary jobs over the next five years. The centre will be based at Waverley Gate, Edinburgh, and will handle both internet and telephone queries for amazon.co.uk, including technical support for Kindle and MP3.

Allan Lyall, Amazon vice-president of European Operations and Customer Service, said: "As our business continues to grow and we move into new areas like grocery, sports and clothing, our customer services support needs to expand as well.

“Edinburgh is an outstanding location, providing us with access to a highly-skilled workforce who will help us to achieve the high standards of customer service that shoppers at Amazon.co.uk expect."

Scottish first minister Alex Salmond said: "Amazon is globally recognised as a leader in online retail and I am delighted that the company is expanding its Scottish operations with the creation of a new customer services centre in Edinburgh."

The retail giant's new one million sq ft fulfillment centre is also due to open this year in Dunfermline, creating 750 new jobs as well as 1,500 further temporary roles over the Christmas period.