Bookshop Heroes 2020

  • Emily Adsett-Raggett
    The Haslemere Bookshop
    Haslemere, Surrey
    Adsett-Raggett has been woman and girl at The Haslemere Bookshop, starting 12 years ago as a part-timer, going full time after university and today running the shop. The store has been on a run of regional shortlistings for the Independent Bookshop of the Year Nibbie—winning the South-East crown in 2016—and much of that has been down to her astute buying and enticing schedule of events. Yet Adsett-Raggett stepped up even more during the spring lockdown, building an e-commerce site from scratch, hosting Zoom events—both for customers and having virtual tea parties for staff—and increasing the shop’s following on social media. She says: “It was so tough, but it has been lovely to realise how valued we are by the community.” Going forward, Adsett-Raggett aims to soup up the shop’s online offering even more, but it’s the shop floor coal face that drives her: “What I love most about bookselling is that it's so personal...no algorithms, just human interaction.”
  • Vivian Archer
    Newham Bookshop
    London
    Archer has won shedloads of awards in her 33 years managing east London shop Newham Bookshop—including the 2018 Books Are My Bag Outstanding Contribution to Bookselling Award—but there was no resting on her laurels during the initial lockdown, with Newham ramping up its web presence and employing cyclists to deliver books locally. Archer says: “Online opened up a load of new custom, which is strange as we’ve been here for so long.” Newham also conducted fundraisers for both the shop and local charities, one with Pink Floyd guitarist and vocalist David Gilmour doing a rare CD signing; Archer thought it would raise £2,000 but it ended up earning £7,500. A huge blow has been the loss of events revenue, but a surge in its schools business is plugging that gap. Sales have been robust of late: “People are spending; I don’t think I’ve ever sold as many hardbacks as I have in the last few months.” Bookselling will not be back to normal, she adds, for “a long time. But I am optimistic— I’m too old not to be optimistic.”
  • Sanchita Basu De Sarkar
    Children’s Bookshop
    Muswell Hill, London
    Basu De Sarkar was 22 when she began working at Muswell Hill’s Children’s Bookshop, where she “fell in love with the children’s books world”. So when it came up for sale a few years ago, it felt like “the natural next step” to buy it. Since then, her highlights have included organising a multi-school World Book Day celebration, and judging the Costa Children’s Book Award and the Branford Boase Award. Though the lack of school events in recent months has been challenging, it has also inspired her to promote books in more creative ways. Basu De Sarkar credits her team’s work making the company website operational before the first lockdown as key to the store staying in business. Support from local authors and publishers has also been vital, and Basu De Sarkar adds: “Our shop floor is currently heaving with a supportive community who want to see us through the next lockdown—and I’m getting ready to don my delivery cap once more.”
  • Ross Bradshaw
    Five Leaves Bookshop
    Nottingham
    Bradshaw opened Five Leaves Publishing in 1996 and the Nottingham bookselling business seven years later (the shop is now the main part of the Five Leaves family) and two and a half decades on, he is still resolutely upbeat about the trade, even in the face of a global pandemic: “More than ever [I am optimistic]. It’s great to see new bookshops opening—even in these difficult times. And many publishers do understand the value of independent bookshops and support us.” In the past few months, Five Leaves—the winner of Independent Bookshop of the Year at the British Book Awards in 2018—has launched a mail order service, a “mystery box” scheme (customers tell Five Leaves their taste and booksellers assemble either £50 or £100 worth of books), and it has also run more than 30 events online. This all goes with Bradshaw’s belief that one of the keys to being a successful bookseller is being “fleet of foot” as well as “letting staff members run with their own ideas and projects” and “listening to customers and engaging with them outside the shop.”
  • Jules Button
    Woodbridge Emporium
    Suffolk
    Button admits to a “roller-coaster” 2020, and not just due to Covid-19. A Black Lives Matter window display in the summer drew the ire of a vocal minority of Woodbridgians, with Button and her staff being subjected to shouted abuse, hate mail and an in-store incident in which the police had to be called. But the local community and the shop’s large social media following rallied around her: “The way people came to our defense was a really humbling moment.” A reason for the outpouring of support was Button’s stellar work during the first lockdown, which included a mail order service, her popular Facebook Live events and “book hugs”, in which the shop, helped by customer donations, sent over 1,000 free books to NHS front-line staff. Previously a teasmith, Button half-jokes she was pushed by her daughters to open a bookshop as an “ultimatum to stop buying books: if I bought a bookshop, they thought it would feed my compulsion”.
  • Brian Caliendo & Ailbhe Finnegan
    Liber
    Sligo
    Husband-and-wife team Caliendo and Finnegan have run their Sligo shop since 2009, but the Caliendos have been on site for 90 years, first as a well-known restaurant run by Caliendo’s grandparents, before his parents changed it into a bookshop. That family history is a privilege, they say: “Several generations of Sligo residents and visitors have memories of visits to the premises, and the stories are still told to us regularly by locals, and those who revisit Sligo and come in specially to see us.” Liber has a stock range that taps into Sligo interests—W B Yeats, foodie culture, surfing, megalithic sites—but the duo say a key to success is “going beyond books”: the shop sponsors and sells tickets for local charity events. The community responded during the lockdown, with click-and-collect orders particularly strong: “We’re grateful for the support... and the evidence from our customers is that they are finding great solace in books in this difficult time”.
  • Sue Chambers
    Waterstones Finchley Road
    London
    Moving back to London 23 years ago, after a varied career which took her from “finance to falconry”, Chambers returned to bookselling, which she had loved since working at Hatchards as one of her first “proper jobs” after school. She joined Waterstones at its Harrods concession under now-HQ m.d. Lisa Milton, whom Chambers credits with teaching her to hand-sell: “Well, she sort of forced me—but I loved it, as long as I believed in the book, and believed it was going to the right person.” In the intervening two decades, Chambers has honed that hand-selling to an art and established herself as one of the most influential kids’ booksellers in the UK, building relationships with customers, authors and local schools and students. When she champions books, they fly off the shelf—she has personally sold around 2,000 units of a long-term favourite, Michelle Lovric’s The Undrowned Child, and her monthly “Sue’s Picks” are guaranteed Finchley Road bestsellers.
  • Keisha Ehigie
    Imagine Me Stories
    London
    Our sole web-only bookseller, former City worker Ehigie founded her monthly children’s book subscription service a year ago, in part due to her frustration at the lack of diversity in publishing. Imagine Me launched with just £1,000 investment, but Ehigie was able to build the business quickly and now has around 500 subscribers, with packages starting at £18.99 per month. The initial coronavirus phase was challenging, but subscriptions expanded as lockdown rolled on, mushrooming as the Black Lives Matter protests began. “What changed during BLM, and continues, is that the books I offer are no longer seen as just of interest to the black community: the need to diversify home libraries is a mainstream thing,” Ehigie says. As Imagine Me moves into its second year, Ehigie hopes to expand the subscriber base and will roll out an online shop, because “the subscription model may not be for everyone”. In the end, Ehigie says: “My dream is that every black child grows up seeing their realities reflected in books.”
  • Tina Gaisford-Waller
    Hunting Raven Books
    Frome, Somerset
    Gaisford-Waller says being named manager of Frome-based Hunting Raven in 2018 was finally finding her “forever job”. The Frome native adds: “It’s the perfect blend, especially as I wanted something that tied me to the place; my love affair with Frome is deep and it is an honour to be properly embedded.” This spring Hunting Raven—one of three shops in the Winstone’s mini-chain—won the South-West regional indie bookshop Nibbie. She says: “We won on a Friday and were locked down two days later... things move quickly in 2020.” Reopening had nearly as many challenges as lockdown, Gaisford-Waller notes, but “part of the fun is finding creative ways to deal with the restrictions”. To help with social distancing when the shop is able to reopen this Christmas, for example, Hunting Raven aims to run pop-ups in a large gallery space. Ultimately, getting through the pandemic will rely on “that core skill of listening to people. The moment someone comes through the door, I love being a bloodhound for sniffing out the right book for that person”.
  • Mog Giacomelli-Harris
    Warwick Books
    Warwick
    It speaks volumes for the bookselling nous of Giacomelli-Harris, and her wife and co-owner Pauline, that in the five years they have run their shop they have taken a well-respected indie and made it into a beloved Warwick institution. It is not just the stock and knowledgeable staff, says customer Michael Browne, but going that extra mile—such as during the spring lockdown, when Giacomelli-Harris delivered not just books but groceries and prescriptions, plus “she spent a great deal of time on the phone to customers, conscious that they may not have spoken to anyone that day”. For her part, Giacomelli-Harris says it was the shop’s customers thagt “went to the next level”, particularly after the June reopening: “People really supported us. But the great thing was just having people in the shop so we could chat about books, and not be a fulfilment centre.” She is most looking forward to resuming events when things return to normal, as “we love that chemistry of the live events... We’re already chatting with author friends about it. I can’t wait.”
  • Aleida Gomez de Caso
    Blackwell’s Broad Street
    Oxford
    Gomez de Caso moved to Oxford from Spain in 2014 to do a Publishing MA at Oxford Brookes and joined Blackwell’s shortly thereafter, and has since combined her bookselling skills with her sales and marketing assistant manager role: organising the shop’s attendance at conferences and festivals, and promoting Broad Street on social media. During the spring lockdown, she volunteered to transition to book picking for web orders and an online customer services position. She says: “Bookshops are places where people feel safe, and this has been particularly important this year. Knowing that we were serving our customers the best we could throughout was a good thing to be doing.” After the June reopening, with the events side curtailed, she focused more on the shop floor, sharing her passion for literature with customers and regularly stepping up to manage the shop as a whole when needed. And in her spare time, she has launched Peculiar Press, a children’s publisher which focuses on inclusivity and bilingualism.
  • Claire Grint
    Cogito Books
    Hexham, Northumberland
    Grint has been part of Cogito Books since her father purchased the Hexham, Northumberland shop in 2001, first working part-time during university, then gradually helping more and more, before buying her father out eight years ago when he retired. She enjoys “the small-scale highlights” of the job, adding it’s a joy “when you are in town, or away in another context, and someone stops to say how much they liked a book you recommended.” During the first lockdown, Cogito “went with the approach that we were operating in the same way, just that customers couldn’t come in the shop”. Grint herself was on site every day to process customer orders and “navigate the ever-changing supply chain”, while other staff handled social media and ran virtual events. The testing times of recent years has Grint believing bricks-and-mortar shops will come out the other side of the pandemic. “There’s a renewed confidence in bookselling—plus there is greater consciousness from customers of the benefits and pleasures of browsing in a real bookshop.
  • Lali Hewitson
    The Portal Bookshop
    York
    Carlisle-born Hewitson began bookselling after moving to York, working in the city’s Oxfam and Waterstones stores. Last year, Hewitson set up Portal Bookshop, which specialises in LGBTQIA+ literature and diverse SFF. Hewitson says the positive response to the efforts to be inclusive “has only proven just how much these things are needed, and how often they’re overlooked”. Portal’s first anniversary was a “big milestone”, considering it started out with a “precarious” six-month lease—and the challenges of this year. Through the pandemic, Hewitson prioritised public health over profits, closing the shop before the first lockdown was announced, reopening in July and then closing again in late September as York’s Covid cases soared. The indie weathered this thanks to a supportive customer base. A friend got the online shop up and running, while Hewitson hand-delivered parcels locally—and “being loud and chatty on Twitter” didn’t hinder sales, either.
  • Layla Hudson
    Round Table Books
    Brixton, London
    Hudson cut her teeth working for Waterstones as a children’s bookseller for three years—where she set up and ran a teen book club, which she hails as an early career highlight—before jumping ship to Round Table, the Brixton-based inclusivity-led shop set up in 2019 by the children’s publisher Knights Of. Hudson says her Waterstones years kick-started her passion for books, and at Round Table she has been able to combine that with “my drive to getting diverse books into people’s hands, and to show children of colour, LGBTQ+ children, and disabled children that their stories mattered”. She was made a director of the shop in the summer, and while there were some rough patches—including the Deptford Literary Festival, which she and the Round Table team helped curate, being Covid-cancelled—the online orders saw the store through lockdown. Meanwhile, the Black Lives Matter protests of the summer led to “an increase of people coming to us to educate themselves and learn, which we have been happy to provide recommendations for”.
  • Craig Hughes
    Waterstones Sauciehall Street
    Glasgow
    When Hughes was named manager of Glasgow’s Sauciehall Street Waterstones in November 2019—after being one of the graduates of the chain’s inaugural Bookseller Development Programme—he thought it would be a bit of a challenge coming in to run Scotland’s biggest bookshop in the midst of its busiest time of the year. Fast-forward a few months, and a far bigger difficulty arose when the lockdown was announced. Hughes laughs: “I’ve loved every minute of it, but it’s fair to say my first year has essentially been a trial by fire. Covid has obviously taken up the majority of the time, and I think the biggest focus of that has been just trying to keep some degree of normality with the team of staff and with our customers.” For the rest of the year, Hughes’ aim is to “treat this Christmas as much like a normal Christmas as we can. It helps that customers have gotten used to the safety measures we have in place, and they will be around for the foreseeable future. But we have to be flexible and adapt to any changes—and still get behind the big books we love.”
  • Tomás Kenny
    Kennys Bookshop
    Galway
    A third-generation bookseller, Kenny worked in his family’s Galway bookshop every summer from the age of 12, going full-time as soon as he could. Now general manager, he is described by the company’s marketing manager, Sarah Kenny, as “an innovative, risk-taking buyer” who is “always finding ways to make the bookshop and website better”. She adds: “His joy, pride and passion for bookselling is palpable and something he instils to everyone around him.” Kenny, who regularly champions emerging writers, is proud that the shop supplies gifts for visiting heads of state on behalf of the government, and Irish books to the Library of Congress. He is also proud of how the shop has adapted to changing times. During the spring lockdown, Kenny single-handedly managed the bookshop’s operations, maintaining the dispatch of thousands of orders per week and implementing a restructure of the online business model. While Kenny believes that knowledge of books and publishers is “crucial” to being a bookseller, “ultimately it comes down to people”.
  • Tracy Kenny
    Kett’s Books
    Wymondham, Norfolk
    In 2013, Kenny worked in brand and experience teams at Aviva, and running a bookshop was “an impossible dream”—until her local indie in Norfolk was closing. She joined a group of volunteers who set out to transform it into a community business. Today, Kett’s Books is making a “modest profit” and many of the original volunteers are still involved. While the shop faced logistical complications during the first lockdown, it also received strong support from the community, and development director and shop manager Kenny believes “everyone feels even closer to us now”. In her opinion, bookshops “need to have a really clear grasp on their story—where they have come from, and where they are going”. She explains: “Customers will know it’s not just a book they’re getting, but that they’re doing something important to help to change the world. You are never going to get better loyalty than that.”
  • Saber Khan
    Topping & Company
    Bath
    Khan refers to bookshops as his “education and upbringing”. He spent holidays working in W H Smith’s book department and on his last day of university, applied to all 37 Waterstones London branches, ending up at its Harrods outpost for eight years, before going to indie Pan Bookshop for another eight. In 2007, he moved to Bath to help open a new branch of Toppings and the managing senior bookseller has stayed ever since. According to author Helen Cullen, Khan has “curated an incredible selection” in-store, with a “strong commitment to diversity and representation”. She credits him with keeping the shop afloat during the first lockdown, but Khan insists his is not a solo effort, saying: “It’s the collective energies, souls and passions of readers and booksellers that create a great bookshop.” He says bookshops will be around “into the far distant future [as] even in the most challenging circumstances, readers recognise the vital place bookshops hold in the community.”
  • Jonathan Main & Justine Crow
    Bookseller Crow on the Hill
    Crystal Palace, London
    Main cut his bookselling teeth in Foyles’ art department, before managing Pan Bookshop in the mid-1980s. There he met Crow, and they established Crystal Palace indie The Bookseller Crow in 1997. Highlights include being blessed by Little Richard and seeing authors who visited early on in their careers go on to win prizes. Crow and Main believe their success comes from staying true to themselves. They explain: “The shop has always been an extension of our family life. We understand what makes the people around us tick. We can’t compete on price or volume, but we can on taste and curation.” In the first lockdown, they created a YouTube channel with writer-in-residence Karen McLeod. Other recent challenges included an attempt by landlords to double the shop’s rent and a break-in soon after they reopened in June. Customer Kester Brewin believes the duo’s resilience makes them Bookshop Heroes. He adds: “This shop is dearly loved by everyone in the area because these two put their hearts at the centre of it.”
  • Marie Moser
    The Edinburgh Bookshop
    Edinburgh
    Moser was nominated by her staff, who hail her for turning the shop “from a struggling business to a thriving hub of our community” since she bought it eight years ago. Under her ownership, the Edinburgh shop’s turnover is up by more than 300%, staff numbers have doubled, and the shop has been a three-time winner of Scottish Independent Bookshop of the Year. It is also a serial winner of the regional Independent Bookshop of the Year Nibbie. But more importantly for Moser, she is “proud that we have become a core part of our community and honoured that local children call me ‘the bookshop lady’.” During the spring lockdown, the shop adapted to offer a click-and-collect service and free deliveries, and Moser established an online events platform with two other Scottish indies. Moser says: “The presence of the ever-aggressive Amazon, and high street costs, mean that a love of books is no longer enough to succeed—your shop needs to be professionally run. Of course, the love of books is still essential. I will be quite happy if my tombstone reads ‘the bookshop lady’.”
  • Lesley Price
    Bridge Books
    Dromore, County Down
    Price followed her childhood dream and opened her Dromore, County Down shop Bridge Books 25 years ago. For her, a successful bookseller needs qualities such as “patience and the ability to chat about the weather, combined with a genuine love of reading”. Customer Gareth McKenna said Price was “a lifesaver” during the spring lockdown, one who went to great lengths to source and deliver books with thoughtful personal touches. She also started offering book bundles, and fundraised to supply books and stationery to the local children’s hospice. Despite the challenges, she says: “It was great to see people reconnect with books and appreciate the value to their mental health.” Bridge Books was flooded last year and there was a leak from the flat above after the shop reopened post-lockdown, but Price persisted. As customer Jayne Farraday says: “You can’t keep this woman down... the shop is a proper asset to the community.”
  • Fiona Sharp
    Waterstones
    Durham
    Sharp worked in IT before taking a career break to become a director of her daughters’ swim club, where she raised more than £10,000 selling second-hand books to parents. She then applied for a part-time position at her local Waterstones, and is still there five years on. Her bookselling highlights include appearing in author acknowledgements, hosting events, championing débuts and helping to convert people into readers. Author William Shaw calls her “a finely honed machine of a hand-seller”, adding: “She constantly plugs the authors she loves in a way that’s passionate and knowledgeable, and has given many writers a great leg up.” Sharp believes that a successful bookshop needs an “engaged, friendly and enthusiastic” team behind it. While on furlough while the shop closed for the spring lockdown, she read 82 books and continued connecting with customers through her passionate online recommendations. As author Helen Cullen puts it, “she is more than a bookseller: she is an ambassador for reading to everyone she meets, and a force to be reckoned with”.
  • Sheryl Shurville
    Chorleywood Bookshop & Gerrards Cross Bookshop
    Hertfordshire and Buckinghamshire
    Shurville spent more than two decades as a nurse and midwife before becoming co-owner of Chorleywood in 2003 and Gerrards Cross in 2008. Combined, the bookshops make “an extraordinary contribution to the cultural life of their communities”, says author Helen Cullen. She describes Shurville as a “staunch supporter” of local authors, who has “cultivated incredible connections with the publishing industry and a literary events programme that is second to none”. The first lockdown was tough, but Shurville worked throughout, managing emails and telephone orders for both shops, hosting virtual events, adding titles to the website and delivering books in the evening. Connecting with the community is a focus: she has launched literary festivals and a charity supplying books for underprivileged children, and collaborated with libraries, businesses and retirement homes. Cullen says: “Her spirit is infectious, her kindness indefatigable and her dedication tireless”.
  • Lyndsey Smith
    Mostly Books
    Abingdon, Oxfordshire
    Smith approached Mostly Books owner Sarah Dennis about joining the team to complement her freelance copywriting work 18 months ago, and since then she has met “incredible” authors and celebrated the Oxfordshire store being crowned Bertrams Bookshop of the Year. She says: “I love talking to customers. I’ve learned so much... it’s a really creative industry.” Earlier this year, Smith developed The Mostly Books Cosy Club, which now has more than 60 members. In the spring lockdown, she notched up 720km delivering books to local customers on her bicycle, and she also runs the shop’s social media accounts. Smith believes that in bookselling, “teamwork is everything”. She adds: “We are constantly problem-solving for customers and trying to give them the best possible service, while competing against large chains and online retailers. We are really passionate about what we do, and I think that builds our relationships with customers and gains their trust and loyalty.”
  • Will Smith
    Sam Read Bookseller
    Grasmere, Cumbria
    Smith has been a bookseller for almost 20 years, working at Sam Read Bookseller in Grasmere, Cumbria for the past eight. He also has a career in academia and was a Costa Book Awards judge last year, which he deems a career highlight, alongside becoming chair of the Booksellers Association’s Booksellers Network and helping to publish award-winning title Grasmere: A History in 55½ Buildings. Colleague Kim Tillyer nominated Smith as a Bookshop Hero because of his “extraordinary work” during the spring. As the only staff member working when the shop closed for lockdown, Smith set up a website and manually uploaded thousands of stock items to it. Tillyer says: “Will took the initiative, covered his wage, kept people supplied with books and made a profit, as well as futureproofing the shop so that we will still have jobs.” Smith thinks the key to running a bookshop is “listening to customers, knowing your stock and keeping an eye on the broad array of books being published—especially those titles that aren’t being championed by everyone else”.
  • Bob Stone
    Write Blend
    Sefton, Merseyside
    Author Duncan Reid says of Sefton, Merseyside indie WriteBlend that “a failed high street gym with a closed Costa above seems an unlikely start for a bookshop that is now firmly embedded in the local community.” He credits Stone—along with his “small and loyal team of bookworms”—with turning the space into a “charming bookshop and equally successful coffee shop” over the past five and a half years. After working at a jewellers for 25 years, its closure saw Stone fall into his “dream job” as a bookseller. He believes the key to running a bookshop is understanding customers and providing them with “a welcoming, friendly environment”. He is fiercely supportive of independent authors and publishers, and his bookshop is a community hub that hosts various activities and events. He found the first lockdown a “peculiar and frustrating time” during which the government’s assistance became “vital” in order for WriteBlend to stay in business, but he says: “Even during these difficult times, the book business truly is the best business to be in.”
  • Helen Tamblyn-Saville
    The Barrister in Wonderland
    Retford, Nottinghamshire
    Though Tamblyn-Saville worked in social media and communications, she dreamed of running a bookshop. Only six months into her part-time job at a second-hand bookshop in Retford, Nottinghamshire the owners decided to close it, so she made an offer, and in November 2019 became co-owner with her husband David. He credits her passion for children’s literature with transforming the shop into “a thriving hub for the community”. Highlights include crowdfunding money to donate books to a local foodbank, and a scheme whereby customers buy books for strangers. The shop switched to an online operation during the first lockdown, as well as providing local delivery. David says: “Despite the setbacks, Helen has firmly embedded The Barrister in Wonderland into the local community, while also tripling its turnover, with regular customers often popping in just for a chat.” Tamblyn-Saville says: “I love what I do—no two days are the same. Bookshops have always been a playground to me, and that’s what I hope I offer.”
  • Mandy Thomas
    Books at the Dragon’s Garden
    Llandeilo, Carmarthenshire
    Thomas was brought up surrounded by books, before a varied career primarily in community work and welfare rights. After opening a Fair Trade shop that sold a few books, she decided to launch a bookshop in Llandeilo, Carmarthenshire in 2018. According to colleague Isabelle Grey, the indie soon became “the place to browse and buy for those seeking an inspiring and eclectic selection of books”, as well as a central part of the Llandeilo Literary Festival. Thomas believes “curation is absolutely key” to running a bookshop and that “every book has to be meaningful”. The spring lockdown was challenging, as the “small and quirky” bookshop space was difficult to safeguard for customers and staff while remaining financially viable. So Thomas renovated derelict stables in the countryside and reopened the shop on an appointment-only basis. Grey says: “Inclusiveness, passion, compassion, vision, dedication, humour and determination all combine to make Mandy a Bookshop Hero.”
  • Darrell Thrush-Denning
    Blackwell’s South Bridge
    Edinburgh
    Thrush-Denning is in his 18th year at Blackwell’s, going from books to general to area manager, based at Edinburgh’s South Bridge branch. Though he has had a few “industry pats on the back” over the years—including Manager of the Year at the 2007 British Book Awards—Thrush-Denning says that first step in 2003 to join Blackwell’s has been a highlight, as have the “numerous alterations to the Edinburgh shop over the years, all with the purpose of moving things forward to meet the demands of our forever growing and changing customer base”. Lockdown has been difficult, with Blackwell’s shuttering five shops. Thrush-Denning says going forward he will focus on “helping shops and staff to find new, innovative ways to get books to our customers in a retail landscape that none of us have ever encountered before”. That dovetails with a core belief that “as long as we as an industry keep listening and adapting, [booksellers] will be here for a long time to come”.
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