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Publishers in the dark over Borders' future as payment deadline passes
25.11.09 | Catherine Neilan and Caroline Horn
Publishers are waiting for news on Borders, as negotiations continue over a possible sale of the troubled chain. A number of distributors have the retailer on stop, with the Random House-owned companies--The Book Service and Grantham Book Services--"still awaiting confirmation of when a payment will be made" after last week's deadline passed. The FT today (25th) reports that "one person close to the company" said management was likely to appoint administrators before the end of the week.
Publishers distributed by TBS/GBS said "no money, or even a proposal of payment had emerged" from the chain since last week when the Random House-owned companies gave the chain until Friday (20th November) to provide "a payment figure". Yesterday the chain was forced to cancel a signing for the Ebury published Justin Lee Collins title Good Times due to "unforeseen events".
According to an email sent by the distributor, it has now begun the process of placing back on its shelves books that had been ordered by Borders UK: "Due to a number of our client publisher’s requests, we will be commencing the exercise of crediting and placing back to stock the previously picked but not despatched order from last week; we aim to have completed this exercise by this Friday evening (27th). We are also continuing to credit authorised returns received at our Manningtree returns warehouse."
Publishers told The Bookseller they were in the dark over the future of the business, while Borders' new PR Financial Dynamics is continuing to offer a "no comment" to media inquiries.
Children's publishers were particularly concerned about the potential loss from the high street of the chain that has picked up The Bookseller's Retail Award for children's bookselling for three consecutive years. Scholastic sales director Hilary Murray-Hill said: "The potential loss of any customer is always going to be of concern and the loss of a high street customer is of particular concern. We have enjoyed good support from Borders across all of our list." But independent publisher Piccadilly Press, m.d. Brenda Gardner said: "We had been struggling with Borders, including lots of returns and the changes in their children’s buyers."
According to the FT, the person close to the company said that if Borders was placed in administration some stores would close immediately, while others would carry on for a few weeks to run off stock or to try to find a buyer. It also reported that Waterstone's parent HMV was still in discussions as of yesterday (24th) though was only interested in a small number of stores.
Borders UK has been the subject of speculation since last week when its adviser Clearwater placed a 'for sale' ad in the Financial Times. Retail Week reported that WH Smith had walked away from a deal. It also emerged that TBS/GBS cut off supply last week, following Borders UK's decision to stop a cheque payment, claiming that it had "overpaid" the distributors "by not netting off returns deductions from their payment". Hachette-owned Littlehampton Book Services joined those distributors to have temporarily stopped trading with the bookseller yesterday (Monday 22nd November). Gardners is also understood to have put a stop on the company, meaning it can no longer supply books from its website.



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This is of course tragic and publishers always react by turning the supply tap off . I dont think that Borders has any value as an entity [I have been researching this]but the acquisition of the leases for individual locations is a probability. One upside is Waterstones will have less competition and will have its cost stucture under control , to benefit the bottom line. The hub will add great value from the New Year too . .
Anon:
As you sound like a publisher could you please tell us what discount you give to Amazon and Book Depository and Aphrohead Books - or all these supplied through a third party deal with Gardners and Bertrams?
I could not agree more with Anon. The Publishers were not the ones to start discounts at all - we were encouraged to plead with Waterstone's, Borders and WH Smith's to be allowed to join in.
3/2's led to more sales but untimately it is a combination of opportunities that has led the book buyers to KNOW they only have to pay a high price for a book if it is in short supply. If a book is popular, then it will be given away by a retailer. Sadly, Borders were forced to join in. When the large retailers have decided small is beautiful, we'll be back to little shops with booksellers who love books, and people really very happy to pay a tenner for a book. It will be great, but it will take a few years and sorry nods of the head to get there.
Anon, goodness me I'm thick.....there are The Book People mugging away the highly accliamed Harold Evans "My Paper Chase" (
Anon said "I wish you'd get your facts right with regards to the discount publishers give to Amazon - they do not get a much bigger discount than other retailers"
This might be the case although how do you measure 'much bigger discount'? Also, how many independent bookshops charge for placement of titles in their shops? Non! Waterstones charge for everything! Publishers have to take some of the blame! It's about time publishers got smarter!
Catheryn Kilgarriff are you serious? Publishers were the ones to get rid of the Net Book Agreement! Get your facts right before making such statements! "The Publishers were not the ones to start discounts at all" What total rubbish!
Perhaps Mark Cashmore of Smiths News could be tempted?
After all he has Bertrams at his disposal.
Independent Publisher:
There's more than one way to give discount as other posters have recognised. Extended credit, payment for front of store display, unlimited returns - the variations are endless. None of these are offered to the independents. I struggle along on 35-40% discount on 30 days credit and no support for any promotion I might choose to do and you still think its OK to hand out 60% to Amazon and 50% to the likes of Borders?
It amuses me that we continue to talk of Borders as a bookshop - if it were still a bookshop then this problem would not be happening. Borders has alienated its loyal customer base by slowly eroding its unique position in the high street. Comfortable sofas, a very wide choice of books, and a relaxed approach to service have been replaced by totally unrelated clearance stock brought in from other failed businesses, shelves full of repetitions of 'popular' pulp titles, and an attitude to customer service which causes them to appear desperate. Waterstones has gladly taken up the original and successful Borders business model and made it its own, while Borders continues its descent into shabby, and frankly dirty, disarray. Stores which once had a pleasingly non-capitalist, comfortable feel are now clogged with junk, dust, and an air of uncaring money-grabbing. The book market is nothing without a passion for knowledge and entertainment, and the plight of Borders demonstrates what happens when greed for capital is allowed to become the principal end in the distribution of knowledge.
Publishers are protected by retention of title clauses in everything they supply. There is really very little risk for them in supplying and plenty of downside right now in cutting off supply.
Hooray to 'Fed Up' Absolutely. Publishers and bargain retailers sit back whoring books out for the lowest bidder, and wonder why this happens. It is a travesty and tragedy.
Distributors' reps sling catalogs around, rarely know the contents and expect big sales and big commissions. I personally know the staff at a Borders and have not met more committed, loyal, interested people outside of an independent.
One day, publishers are going to wake up to, well, no where but ASDA to sell to, and when that happens, ASDA, Tesco, will be telling 'them' how hogh to jump. And I'll have agood laugh.
I'd faint to see anyone on the grand scale, in large numbers, take responsibility for their products, deal with people IN PERSON, and take an active interest in the products.
"Borders' new PR Financial Dynamics is continuing to offer a "no comment" to media inquiries." .....What's the point of spending money on a new PR firm if all they're going to say is 'No Comment'.
I wish you'd get your facts right with regards to the discount publishers give to Amazon - they do not get a much bigger discount than other retailers - they actually fund their huge discounts themselves and in many cases either aren't making a profit or even a loss on the big titles. I'm not saying it's not a tragedy to be losing the "proper" bookshops as I do think it's very sad but blame amazon and the supermarkets for using the titles as loss leaders, not necessarily the publishers!!!
So, anyone agree with this?:
http://blogs.telegraph.co.uk/technology/basheerakhan/100004279/no-more-b...
My daughter (aged almost 9) is devastated at the prospect of there being no Borders. As I worked for the Leeds store from '99 to '04 she has been a loyal customer since she was born, and we always have to go there when we're in town. It's a real shame that publishers have followed the capitalist road and put 'unit sales' above customers. I can only hope that this will leave the way open for more independant book retailers in local communities to thrive, although this won't help the friends left to wonder how they'll get through Christmas.
That's the most nutty thing I've read all year: does she work for the BA? "Meanwhile, I
Really? My facts are right because you cut and paste the point you want to make without giving the full picture "In September 1995 several major publishers (including HarperCollins and Random House) withdrew from the agreement" This was before with was deemed illegal and was probably the cause of the case being brought. But "As of 2009, 500 independent bookshops had closed since the demise of the agreement" Why is it deemed illegal in the UK and not France and Germany where booksales are healthy?
Eh Guys! No matter what you think of the higher management, can we just leave the Lovely Ladies ( or D&P to you guys) alone. What have these innocent ladies done to warrant such negative abuse? Some stores are selling a lot of these ladies and have so much love for them that I'm getting a little bit upset at reading such hurtful remarks!
Only to a point, Borders Monkey - retention of title rarely works as
A) the book may have already been sold - what then?
B) After it has been out on the shelf, re packed, sent back to wholesaler they are not always in great nick, and unsaleable
c) when the administrators get in, publshers only get a small amount back.
Borders problems are of it's own making - not the store staff who I have always found to be excellent. But upper management have screwed this company. Much the same as the book chain where I work!
Baxian - of course there is more than one way to skin the cat of discount with extra support; but it depends also how ethical (if that's not too strong a word) the publisher wants to be.
We've refused the extended credit requests of Amazon and others but can plead guilty to paying chain booksellers large bucks for store display (however much I've hated it).
We do, however, try to keep the playing field as level as possible whenever it's in our power - most of our direct independent customers enjoy 40% discount (if only to compete with the wholesalers), full SOR, extended terms on agreed promotions.
But..... most independents prefer to use wholesalers for service, ease, and selection - that sometimes comes at a trade-off on terms!
I fully understand it's not easy being a independent bookseller and the same can be said for being a publisher - we live in a de-regulated market that is slowly choking us all to death. After nearly 40 years in the profession I wish I could see a solution that would work for us all!
Wonder if the publishers have given any thought to their part in all of this. Their lunatic discounting, with the biggest cuts to Amazon and the supermarkets, has not helped matters. Do they really want to destroy their own markets? If Amazon and the supermarkets are all they're left with in the end, heaven help them, because neither has a book-loving bone in their corporate bodies.
I'm putting all publishers on a stop: thanks for your support guys!
Yes Borders Monkey,
All publishers SHOULD be filling Borders up with stock that will never be paid for.
It is a shame that Borders are going under, God knows the High St needs more than one specialist bookseller. But, would you supply them at the moment?
Perhaps Mark Cashmore of Smiths News could be tempted?
After all he has Bertrams at his disposal.
Publishers are protected by retention of title clauses in everything they supply. There is really very little risk for them in supplying and plenty of downside right now in cutting off supply.
I wish you'd get your facts right with regards to the discount publishers give to Amazon - they do not get a much bigger discount than other retailers - they actually fund their huge discounts themselves and in many cases either aren't making a profit or even a loss on the big titles. I'm not saying it's not a tragedy to be losing the "proper" bookshops as I do think it's very sad but blame amazon and the supermarkets for using the titles as loss leaders, not necessarily the publishers!!!
My daughter (aged almost 9) is devastated at the prospect of there being no Borders. As I worked for the Leeds store from '99 to '04 she has been a loyal customer since she was born, and we always have to go there when we're in town. It's a real shame that publishers have followed the capitalist road and put 'unit sales' above customers. I can only hope that this will leave the way open for more independant book retailers in local communities to thrive, although this won't help the friends left to wonder how they'll get through Christmas.
This is of course tragic and publishers always react by turning the supply tap off . I dont think that Borders has any value as an entity [I have been researching this]but the acquisition of the leases for individual locations is a probability. One upside is Waterstones will have less competition and will have its cost stucture under control , to benefit the bottom line. The hub will add great value from the New Year too . .
Anon:
As you sound like a publisher could you please tell us what discount you give to Amazon and Book Depository and Aphrohead Books - or all these supplied through a third party deal with Gardners and Bertrams?
I could not agree more with Anon. The Publishers were not the ones to start discounts at all - we were encouraged to plead with Waterstone's, Borders and WH Smith's to be allowed to join in.
3/2's led to more sales but untimately it is a combination of opportunities that has led the book buyers to KNOW they only have to pay a high price for a book if it is in short supply. If a book is popular, then it will be given away by a retailer. Sadly, Borders were forced to join in. When the large retailers have decided small is beautiful, we'll be back to little shops with booksellers who love books, and people really very happy to pay a tenner for a book. It will be great, but it will take a few years and sorry nods of the head to get there.
Anon, goodness me I'm thick.....there are The Book People mugging away the highly accliamed Harold Evans "My Paper Chase" (
Anon said "I wish you'd get your facts right with regards to the discount publishers give to Amazon - they do not get a much bigger discount than other retailers"
This might be the case although how do you measure 'much bigger discount'? Also, how many independent bookshops charge for placement of titles in their shops? Non! Waterstones charge for everything! Publishers have to take some of the blame! It's about time publishers got smarter!
Catheryn Kilgarriff are you serious? Publishers were the ones to get rid of the Net Book Agreement! Get your facts right before making such statements! "The Publishers were not the ones to start discounts at all" What total rubbish!
Has it been a slow news week for the bookseller? Jesus, this is now the fourth article saying the same thing. There is no new news here. All you are suceeding in doing is spreading panic to those unfortunate to be affected by this. Please have some journalistic integrity.
Coffee Drinker I totally agree abolishing the net book agreement has caused the death of the bookseller and now it's going to really hurt the publishers. It became impossible to compete on a level playing feild. Lots of poeple to blame fistly consumers- if we want to keep our highstreets and specialist shops we have to use them or they will die. Publishers have been weak giving in to discount demands and requests from big shops to take up all the marketing spend. Retailers need to offer something that online e tailers can't. Or we need to accept that gone are the days of the hight street having a record shop, book shop, bakers, butcher, green grocers.... of dear that's happened already and we all kind of let it happen....
There seems to be some confusion over want publishers supply Amazon or the supermarkets at and a assumed bias that we create an unfair playing-field towards them at the expense of the bookseller.
I'm happy enough to say what discount we supply to Amazon at - 60%, but, we don't give them "new titles" or many hardbacks first up and limit the selection (currently we allow 715 titles out of 4,500). The rest come through wholesale to Amazon at 35% to 45% dependent on type of book.
We don't supply Aphrohead, Play, or any others directly except The Book Depository, who get 50% - the same we give to Borders directly!
We don't supply to Supermarkets.
As an independent publisher of medium size and over 100 years old we have a tradition of wanting to support the high street bookseller (after all they are our bread and butter) but from our perspective Borders has been run into the ground over the last two years!
I'm very sad for the great staff and the excellent shops and it would be a great loss to everyone.
Undoubtably though it's the four/six big megahouses of publishing that eventually effect the (declining) margins in the retail market most. But it's a mistake to blame them for the prices books are sold at - even if they supplied Amazon/supermarkets at low discounts through Berts/Gards the customers can sell at what they like!!
Both can afford books (or major titles) as loss leaders to drive footfall - and ultimately it's a question of "last man standing" reaping the reward in the marketplace
Catheryn:
You have said elsewhere (2007): "But I am hoping that very soon, internet buying direct from publishers web sites will replace the power of amazon, and the availability of books in shops."
So you would see bookshops as doomed anyway?
Coffee Drinker, with regard to getting your facts right before making such statements. You may want to also correct wikipedia which states that
"In March 1997 the Restrictive Practices Court ruled that the Net Book Agreement was against the public interest. It was therefore ruled illegal."
Isn't the discount Amazon are getting this from their website?
# Advantage
Available Product Lines: Books, Music, DVD and Video
Discount Rates:
Books: 60% off List Price
Music: 30% off Dealer Price
DVD/Video: 35% off Dealer Price
Payment to Advantage Members:
Books: 40% of List Price
Music: 70% of Dealer Price
DVD/Video: 65% of Dealer Price
# Advantage Premium [Subject to annual purchases >
Independent Publisher:
There's more than one way to give discount as other posters have recognised. Extended credit, payment for front of store display, unlimited returns - the variations are endless. None of these are offered to the independents. I struggle along on 35-40% discount on 30 days credit and no support for any promotion I might choose to do and you still think its OK to hand out 60% to Amazon and 50% to the likes of Borders?
Hooray to 'Fed Up' Absolutely. Publishers and bargain retailers sit back whoring books out for the lowest bidder, and wonder why this happens. It is a travesty and tragedy.
Distributors' reps sling catalogs around, rarely know the contents and expect big sales and big commissions. I personally know the staff at a Borders and have not met more committed, loyal, interested people outside of an independent.
One day, publishers are going to wake up to, well, no where but ASDA to sell to, and when that happens, ASDA, Tesco, will be telling 'them' how hogh to jump. And I'll have agood laugh.
I'd faint to see anyone on the grand scale, in large numbers, take responsibility for their products, deal with people IN PERSON, and take an active interest in the products.
So, anyone agree with this?:
http://blogs.telegraph.co.uk/technology/basheerakhan/100004279/no-more-b...
That's the most nutty thing I've read all year: does she work for the BA? "Meanwhile, I
Really? My facts are right because you cut and paste the point you want to make without giving the full picture "In September 1995 several major publishers (including HarperCollins and Random House) withdrew from the agreement" This was before with was deemed illegal and was probably the cause of the case being brought. But "As of 2009, 500 independent bookshops had closed since the demise of the agreement" Why is it deemed illegal in the UK and not France and Germany where booksales are healthy?
Eh Guys! No matter what you think of the higher management, can we just leave the Lovely Ladies ( or D&P to you guys) alone. What have these innocent ladies done to warrant such negative abuse? Some stores are selling a lot of these ladies and have so much love for them that I'm getting a little bit upset at reading such hurtful remarks!
Only to a point, Borders Monkey - retention of title rarely works as
A) the book may have already been sold - what then?
B) After it has been out on the shelf, re packed, sent back to wholesaler they are not always in great nick, and unsaleable
c) when the administrators get in, publshers only get a small amount back.
Borders problems are of it's own making - not the store staff who I have always found to be excellent. But upper management have screwed this company. Much the same as the book chain where I work!
Baxian - of course there is more than one way to skin the cat of discount with extra support; but it depends also how ethical (if that's not too strong a word) the publisher wants to be.
We've refused the extended credit requests of Amazon and others but can plead guilty to paying chain booksellers large bucks for store display (however much I've hated it).
We do, however, try to keep the playing field as level as possible whenever it's in our power - most of our direct independent customers enjoy 40% discount (if only to compete with the wholesalers), full SOR, extended terms on agreed promotions.
But..... most independents prefer to use wholesalers for service, ease, and selection - that sometimes comes at a trade-off on terms!
I fully understand it's not easy being a independent bookseller and the same can be said for being a publisher - we live in a de-regulated market that is slowly choking us all to death. After nearly 40 years in the profession I wish I could see a solution that would work for us all!
well we all knew this was comin but hoping it wouldn't. supermarkets don't care they lose enough money on books game and they make money on food so they don't care about the little man. Borders and other shop struggle as it is. i hope we survive
The big question for me is, how has Borders nosedived with such speed in just a few months? How can those with their hands on the steering wheel go so wildly off-course so quickly...either a catastrophic misunderstaning of the business is key here or it was a plan from the beginning to kill the business off by Christmas. Even in today's climate this has to be down to either mismanagement or very good management - that is, if the game plan was to shut the thing down.
Independent Publisher:
You and me both! This is my 43rd year in the business and I have to say I fear the end of publishing/bookselling, as we have known it, is fast approaching. With library funding in jeopardy and major bookshop players going down the available outlets for the printed word are fast reaching that crucial tipping point for a lot of independents - booksellers and publishers - where it just isn't worth the candle.
Publishers can devolve into e-book publishers but I forsee problems with keeping e-texts within those vital copyright boundaries.
Its all looking a bit grim.
That's not the real Borders Monkey!
Ray, my own personal opinion is that Philip Downer did the deal with Johnson (possible financed privately by Johnson) in order to maximise the asset stripping potential of the chain itself. In my eyes I have seen nothing to suggest that Downer had any long term strategy nor did he forsee a long term goal for the company. He merely wanted access to that which is worth money. The sale of the Oxford Street lease alone was a good clue as to the intentions. The headline of the story is about publishers being in the dark, well they can join the staff in that position. There has been nothing going out to staff to tell them anything to the contrary. Wouldn't shock me if there never is and when the administrators come in then Downer will never be heard from again, save maybe for a brief public schoolboy style cackle as he counts his cash!
Knew there had to be a Johnson in this somewhere. Incidentally, my fortune cookie Captcha passwords are 'producer pinheads' which pretty much sums things up.
i think downer knew exactly what he was doing in the summer when the 5 stores were closed, a few of which were making a good turnover compared to others. the state of products available within the stores right now for xmas is terrible, and moral amongst staff is also bad.
downer will make some decent cash, that was his intent. No one has yet talked to any staff about redundancies, can you imagine how the staff are feeling?
its obvious he intended to run the business into the ground and close the company down over xmas, lets just hope someone who has a passion for keeping borders alive steps in and stops this nightmare from reaching the horrible end all these reports are eager to see happen!
So, if HMV buy some of the stores are we going to see the first combined HMV/Waterstone's stores selling large ranges of books and music/DVD?
It amuses me that we continue to talk of Borders as a bookshop - if it were still a bookshop then this problem would not be happening. Borders has alienated its loyal customer base by slowly eroding its unique position in the high street. Comfortable sofas, a very wide choice of books, and a relaxed approach to service have been replaced by totally unrelated clearance stock brought in from other failed businesses, shelves full of repetitions of 'popular' pulp titles, and an attitude to customer service which causes them to appear desperate. Waterstones has gladly taken up the original and successful Borders business model and made it its own, while Borders continues its descent into shabby, and frankly dirty, disarray. Stores which once had a pleasingly non-capitalist, comfortable feel are now clogged with junk, dust, and an air of uncaring money-grabbing. The book market is nothing without a passion for knowledge and entertainment, and the plight of Borders demonstrates what happens when greed for capital is allowed to become the principal end in the distribution of knowledge.
"Borders' new PR Financial Dynamics is continuing to offer a "no comment" to media inquiries." .....What's the point of spending money on a new PR firm if all they're going to say is 'No Comment'.
Well as the name says, I'm a former Borders employee and I'll be honest with you, I saw this coming twelve months ago and am shocked that the company is still afloat now, albeit barely.
This is not some sudden change in circumstances, as a company Borders has failed to hit a profit for at least 36 months with front line staff pushed harder and harder to get sales. However the company has always priced itself out of the market against competitors. Add to this a somewhat bizarre store placement strategy (Out of town retail parks that play home to the likes of Comet and World of Leather do not tend to be the book buyers natural habitat) and it all adds up to something that unintentionally has set itself up to fail.
Downer has to take some of the blame, and the credit crunch hasn't helped at all, but some consideration must be made towards a business model that has never truly meshed with the UK shopper. I really do hope that somebody picks up the company and completely rethinks the trading model as if no rescue is even attempted a lot of people will find themselves out of work and hunting for jobs in a market sector that has more applicants than available jobs.
The main problem with this relentless drive down in price via these enormous discount is the quality of the product. Recently I have seen a shocking example of book which have not been edited. Publishes who are increasingly leaving all the editing, indexing etc to the authors with no backup help. Worthwhile project do not get off the ground as no profit can now be made. It is impossible to get into the chains without the discount plus it being a title they want in their blinkered view of what sells. So publisher produce not what the public want but what the chains think the public want. Added to this many of the most talented people, both as authors and in publishing can see no future in the industry and are leaving to other fields. (Could new graduated with a massive university debt even afford entering the publishing business) I think the make it free on the internet body do not realise that someone has to generate contents and others need to work on the product to polish it for public consumption.
Recently I read on a language forum - a longtime modern language teacher stating that teaching a foreign language was like coal industry, everyone now spoke English and other languages have been made redundant. So why not just close the industry down. Maybe hardcopy publishing is also at this stage now. Let it all be free on the internet and just let hobby authors or interest groups generate content and maybe in some other part of the world creative writing will spring up and flourish where it is supported and wanted.
Finally Amazon has made of lost $2.8 billion since it was founded in 1995 before it made its first profit. (New York times 23.1.02). Which was either a great gamble or a planned financial decision by the capital markets to destroy the tradition book trading model.
Seriously Julian, a comment about the editing process that includes the most shocking examples of grammar, punctuation, and syntax mistakes, that I have had the pleasure to witness. What you have managed to achieve though, is a smile on the faces of my collegues and I as we check this thread to try and glean a tiny dot of information about the future of our jobs.
Bless you Julian for bringing a bit of light entertainment to our dreary day.
sorry i meant to put 'the faces of my collegues and me' not I.
this grammar stuff be so hard, we do make mistoke sometime!
Glad it brings a smile- which we all need at the moment- but it does highlight the problem with free books on the internet. A book that has been through a professional process, bound and printed is what the industry should strive for and the price should reflect this professionalism.
To Julian's future editor - 'mistoke' rather than mistakes? Also, it's colleagues not collegues or whatever it was you wrote. I think he can probably do without that sort of editing.
I couldn't agree with you more. btw 10/10 for that entry. I think my career prospects as your future editor have been greatly reduced. damn.
to tut tut, I think you may have missed the point of that post.
It's not as easy as it looks is it . . .
Finally anm email from Philip Downer! I quote...
"Everyone
My apologies for the lack of communication over the past couple of days. At this time I cannot add to my previous statements. I do appreciate how unsettling this is for everybody, and I do understand how challenging that makes relationships with our customers, and with other stakeholders. Once again, my thanks to everybody for all of your efforts.
Philip"
Thanks, Phil!
We'd like to verify that email: if anyone can forward to me, it would be helpful. We will shortly be running a new - perhaps more positive - story on the situation.
Can whoever's leaking to the press sort yourself out please? Think of the employees as you feed the media with fuel for scaremongering.
@ philip.jones
I can confirm this email is correct.
Just would like to remain anonymous for now...