Description:

Digital Services Manager required at STM publisher & membership organisation.  You will manage a team ensuring the development and delivery of the organisation’s web presence and digital strategy.

Key duties:

·          Support development of the business plan for the Digital Services Team and delivery and development of strategies

·          Work with other departments to ensure a consistent and competitive online presence, identifying and optimising improvement to the member/customer experience, improvement to online processes and revenue opportunities

·          Ensure a member/customer led approach to development of the organisation’s web presence

·          Plan proposals and oversee digital projects on time, to budget and to the highest quality

·          Manage, motivate, appraise and develop a team, including contract staff as appropriate

·          Manage and set forecasts and budgets for the financial year, regular reporting on performance to help achieve commercial and service targets

·          Manage third party contracts and service level agreements

Experience / skills required:

·          Strong commercial awareness and sound understanding of successful e-business models

·          Excellent web and mobile technology knowledge with experience of delivering public facing websites

·          Experience of delivering innovation to engage existing and new member and customer audiences

·          Experience of managing projects, budgets and KPIs, with a strong focus on delivery

·          Experience of managing third party procurement

·          Exceptional communication and presentation skills with experience of presenting at senior level

·          Strong team ethos and a proven ability to work effectively with a wide range of stakeholders

For further information, please apply online or email a CV and salary expectations to Claire Law.