Frequently asked questions.

Subscriptions and online services

If you have a subscription query and can’t find the answer below, you can contact Customer Services as follows:Email bookseller@escosubs.co.uk

Telephone+44 (0) 1371 851 879

Postal address – The Bookseller Customer Services, ESco Services Ltd, Trinity House, Sculpins Lane, Wethersfield, Braintree, CM7 4AY

How do I ACTIVATE MY ACCESS/get a username and password to read subscriber-only articles on the website?

How do I read the e-edition?

I have to change my password every time I visit the website. Why?

I have used “forgotten password” but it doesn’t tell me what my password is.

How can I subscribe to The Bookseller?

What does a subscription cost?

I want to change my magazine delivery, billing or email address

Why subscribe to The Bookseller and what’s included?

Can I take an online only subscription?

What are the best current subscription offers?

Can I renew my subscription online?

Why do I need to buy a subscription to read an article? Can I just buy a single article?

Is it safe to use my credit/debit card online?

What’s your refund policy?

I’ve been asked to get access for everyone in my company.  Do you offer a special deal?

I have a paid subscription, why can’t I view the articles on the website?

Do any emails come with my subscription?

What can I access on TheBookseller.com without subscribing?

Is there a way to change my password, username, personal information or email services?

I’ve forgotten my username/password, how do I retrieve this?

Which emails am I entitled to?

What is your comments policy?

Other queries

Who is The Bookseller aimed at and when was it founded?
I have a news story that I think is suitable for inclusion on the website or comments about content on the site.  Who do I contact?

How can I advertise on TheBookseller.com and/or in the magazine?

 

How do I get a username and password to read subscriber-only articles on the website?

 

If you have a paid subscription you can access all the locked content on the site. You need to have an account on the website and this account needs to be "ACTIVATED" to link it to linked to your subscription record. Instructions are given below.

You will need your Access Code.  This is the 6-digit reference number which is printed on the magazine wrapper every week.  Alternatively check your subscription confirmation email or Friday's Top 50/In Today's Issue subscriber email.

Once you have completed the steps below, you should be able to read the subscriber articles. If you still can't read them,  please contact our Customer Service team and they will check your account.

  • You may ALREADY HAVE an online account. If you know the username and password for this, then simply use these details to log in. If you are able to log in but cannot read the subscriber articles then visit: 
    My Profile > EDIT > SUBSCRIPTION DETAILS and enter your access code in the appropriate field.
  • If you CANNOT REMEMBER your username or password click here to have new details sent to you.
  • If you DO NOT KNOW whether you have an account click here and try using the forgotten password tool. If the site recognises your email address then simply follow the instructions to get your user details.
  • If you DO NOT have an account or the system doesn’t recognise your email address, then you need to create an online account from scratch. This takes just a few minutes. Once you have entered your details, check your inbox for an email from us. Your account will not be finally set up until you have clicked the link provided within the email and followed the instructions to choose a password and complete account set up. Click here to create your account now .
  • If your company has a corporate multi-user subscription package, please contact Customer Service to request the corporate key. You will also need an individual account on thebookseller.com so please use the instructions above to access or create an account.

Email bookseller@escosubs.co.uk or telephone+44 (0) 01371 851 879 for further assistance.

I have to change my password every time I visit the website. Why?

 

Some readers have reported that the site doesn’t recognise their password when they return to the site and that they have to keep using “forgotten password” to reset it. In every case where this has been reported, we have found their password was actually correct but they were entering the wrong username. We recommend that you use your email address as username. You can change your username at any time. Use the “request new password” option and overwrite the username with your email address.

I have used “forgotten password” but it doesn’t tell me what my password is.

 

When you use the forgotten password option, the site wipes out your old password. We do not send a new password. We send you an email with a link to click and you can then enter your own memorable password into the password field. Your password should be a combination of letters and/or numbers that you can easily remember. The link in the email only works once so there is no point in keeping the email to refer to in future. If you forget your password in future, just use the forgotten password process again.

How can I subscribe to The Bookseller?

 

A- Choose the package that suits you best: with or without the print magazine.  View

You can contact Customer Service and place your order by email bookseller@escosubs.co.uk  or  telephone+44 (0) 1371 851 879

What does a subscription cost?

 

The latest offers can be found here.  Pay monthly options are available if you would prefer to spread the cost.

I want to change my magazine delivery, billing or email address

 

Contact Customer Service and they will make the amends for you.  Email bookseller@escosubs.co.uk  or  telephone +44 (0) 1371 851 879.  Postal address – The Bookseller Customer Services, ESco Services Ltd, Trinity House, Sculpins Lane, Wethersfield, Braintree, CM7 4AY.

I have a paid subscription, why can’t I view the articles on the website?

 

If you have a paid sub, you definitely should be able to access all the content.  Firstly, ensure that you are logged in by entering your username and password.  If you can’t remember what these are, click here to have new details sent to you.

If the system doesn’t recognise your email address, then you need to create an online account, this takes just a few moments. Once you have entered your details, check your inbox for an email from us. Your account will not be finally set up until you have clicked the link provided within the email and followed the instructions to choose a password and complete account set up. Click here to create your account now.

If you have more than one email address, your paid subscription may be linked to the other one. Try each email address to check.

You can always contact Customer Services on bookseller@escosubs.co.uk or  telephone+44 (0) 1371 851 879 if you need further assistance.

Can I take an online only subscription?

 

A- Yes click here and select the “all-digital” option.

Do any emails come with my subscription?

 

A- Yes, The Bookseller has 3 exclusive emails that are reserved for subscriber: Rights Report, Breaking News and Top 50 Wallchart. 

What are the best current subscription offers?

 

A- The latest offers can be found here.  If you need access for your whole company or for a group of users, please email gerard.ohare@thebookseller.co.uk indicating how many users you need.

What can I access on TheBookseller.com without subscribing?

 

In addition to exclusive online news, updated throughout the day, The Bookseller  website features in-depth content from the print edition, updated every week and in an easy to search web format.

There are 3 levels of access on thebookseller.com : 

i) Not registered - Visitors who do not register receive access to a limited selection of content

ii) Registered Users – limited access – Receive limited access to a selection of content. As a registered user you can also sign up and manage The Bookseller newsletters direct to your inbox. Register now.

iii) Subscribers – full online access – Only subscribers to The Bookseller receive full online access to thebookseller.com, this includes in-depth articles and features, charts and lots more besides.  Subscribe now.

When does my subscription expire? Can I renew it online?

 

To check the expiry date of your subscription, please contact Customer Services. We will send you a personlised renewal link when your subscription renewal is due.  You will need this in order to renew online.  You can renew at any time by phone or email Customer Services  Email bookseller@escosubs.co.uk  Telephone+44 (0) 1371 851 879

Why do I need to buy a subscription to read an article? Can I just buy a single article?

 

Unfortunately at present we do not offer paid per view articles.  Our aim is to ensure that our subscribers get the best possible value and we invest heavily to provide quality content.

Is it safe to use my credit/debit card online?

 

 Rest assured all your details are safe with us. All transactions are performed on a secure web server.

All information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology provided by Verisign.co.uk. So when you submit an order online, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area, away from our internet pages.

What’s your refund policy?

 

We offer a refund on the unused portion of your subscription at any time.  This may be subject to an admin fee depending on circumstances.

I’ve been asked to get access for everyone in my company.  Do you offer a special deal?

 

A- Yes - the more subscriptions you order the less each individual one will cost.  We will tailor-make a combination of print and online subscriptions depending on how many users you require.  Contact gerard.ohare@bookseller.co.uk

Online Services

Is there a way to change my password, username, personal information or email services?

 

Login in to the site with your existing details and then look for the “My Profile” link at the very top right of the screen.  Click My Profile and then Edit.

I’ve forgotten my username/password, how do I retrieve this?

 

You will see a forgotten password link when attempting to log in.  Click this and enter your email address.  We will send you an email with a link and a temporary password.  When you click the link in the email you will be able to see your username and to change your password to something memorable.  Reset password now.

Which emails am I entitled to?

 

If you are a registered user you can select from our free emails Morning Briefing, First Edition, FutureBook, Publishing Jobs Alert and Bulletin.  Paid subscribers exclusively get Breaking News, The Top 50 Wallchart and Rights Report.

What is your comments policy?

 

We welcome comments from our readers.  Our policy can be viewed here.

Comments go direct to live and we request that comments are relevant, brief and definitely not abusive. Should you see any inappropriate content, please click the link to report it to us.

 

Other

Who is The Bookseller aimed at and when was it founded?

 

The Bookseller is a weekly magazine devoted to the book trade.  It was founded in 1858 and the website was launched in 1997.  Find out more about us here

I have a news story that I think is suitable for inclusion on the website or comments about content on the site.  Who do I contact?

This site is edited by Philip Jones. If you have a news story or comments about content on the site please get in touch on philip.jones@bookseller.co.uk

How can I advertise on TheBookseller.com and/or in the magazine?

 

To advertise or to discuss sponsorships and other commercial opportunities, please contact Matt Colgan
 


Any questions still not explained?

Find the right contact for your particular enquiry on our contact us page