Thu, 22/05/2014 - 16:44
W H Smith has defended its customer service record after being voted the worst retailer in the UK.
The chain bookseller said a survey by consumer group Which?, in which it was ranked bottom of a list of 100 UK retailers for the second year in a row, was “misleading”. The survey asked customers to judge 100 retailers on...
Fri, 25/04/2014 - 16:15
W H Smith will be the official bookseller at the 25th Guildford Book Festival.
The retailer will help the festival, which takes place between 13th and 19th October, extend its reach.
Jim Parks, the festival’s creative director, said: “Our partnership with W H Smith is a thrilling new development in the growth of...
Mon, 03/03/2014 - 10:53
The shortlisted Polari First Book Prize titles will be displayed at major WH Smith travel stores for the first time this year.
Publishers were invited to make submissions for the award on Friday (28th February) at the Polari Literary Salon at the Southbank Centre. At the same time, organisers announced a partnership with WH Smith...
Tue, 10/12/2013 - 09:00
W H Smith has reduced the space dedicated to selling adult backlist titles in its high street stores. The move will make room for more children’s books and Kobo e-reading devices.
The retailer said in its annual report filed yesterday (9th December) that...
Thu, 14/11/2013 - 08:00
W H Smith sales have dropped by 4% like-for-like in its first quarter.
The first 10 weeks to 9th November 2013 showed total sales were down by 3% while like-for-like were down 4% compared to the same period last year.
Following its usual trend, W H Smith Travel performed much better than the High Street division in...
Mon, 28/10/2013 - 08:30
Fri, 18/10/2013 - 09:17
The Booksellers Association has said it will urgently consider an industry initiative to prevent explicit self-published e-books becoming available on mainstream retailers’ websites.
W H Smith shut down its entire site following the Mail on Sunday’s revelation last weekend (13th) that...
Thu, 17/10/2013 - 15:51
W H Smith’s website has gone live again after nearly four days without trading.
Smith's relaunched its website this afternoon (17th October), although it is currently not selling e-books on the site. The Bookseller understands the WHS website will sell e-books again in due...
Tue, 15/10/2013 - 16:50
W H Smith has said it expects its website to “be live again shortly” following its temporary trading blackout.
The retailer took its whole website offline following a report on the Mail on Sunday which said offensive,...
Tue, 15/10/2013 - 10:00
Kobo has removed all self-published titles from its UK store following the furore over explicit e-books provided by the e-tailer to the W H Smith website.
Meanwhile WHS' website remains down for a second...