Mon, 20/08/2012 - 15:32
Like lonesome modern day book-selling cowboys, this year we have been on the road again.
Armed only with a range of books, a portable till and some snazzy branding we have been tracking that sometimes elusive creature—the book buyer—to ensure we are there when they are ready to make a purchase. These days, the agile...
Thu, 05/07/2012 - 14:12
The last few weeks have been different for us in The Chepstow Bookshop and rather exciting. Despite a backdrop of falling physical book sales, new customers have been coming into the shop and buying books.
These new customers have sought us out for two very different reasons.
Firstly, the publishing phenomenon that is...
Mon, 28/05/2012 - 12:57
Last week's annual Which report on customer service in retail was easy to miss with the shock and subsequent analysis of Waterstones' decision to sell the Kindle reverberating around the book trade.
Waterstones should be delighted to appear in the top ten for best customer service. This expectation will now extend to in...
Thu, 03/05/2012 - 11:08
The recent decision by Waterstone's to move its head office from Brentford to above their flagship Piccadilly store will bring many benefits to the company. Not only will it utilise underused space, it will provide a central location in the heart of London close to most major publishers and retail flagships and will help head office staff...
Thu, 05/04/2012 - 09:12
Gardners launched its Hive consumer website one year ago and has been championing its benefits to entice more independent booksellers on board—and more customers.
Hive is in effect the vertical integration of Gardners' wholesale supply chain through to a consumer-facing online retailer, using its traditional customers (...
Tue, 21/02/2012 - 11:00
The high street is under threat as never before. Supermarket bosses and chain retailers are singing the praises of out-of-town shopping and at the same time the move to online is intensifying. A few years ago we feared the onward march of soulless clone cities, now we are fighting the threat of vacant ghost towns.
As a consumer it is...
Fri, 06/01/2012 - 11:48
Christmas 2011 is over and booksellers are already busy with New Year promotions, sales, sorting out returns, doing the accounts and planning for the year ahead.
Christmas came late, as we say every year, but thankfully as reported in The Bookseller, the last week was surprisingly busy for many independents. Our...
Wed, 07/12/2011 - 09:17
With Christmas windows up all down the high street and publisher advertising, the stylish Waterstone’s “Joy oh Joy” campaign and W H Smith's primetime TV adverts, the retail shopping season is well underway.
We have even—finally—...
Wed, 26/10/2011 - 11:45
Last month, the BA called for help from the government in the form of rate relief for high street bookshops. The figures they issued at the same time make depressing reading, with membership of the BA down 20% in six years. Figures for...
Mon, 26/09/2011 - 11:39
Chatting at a late summer BBQ last week the conversation moved, as it often does these interesting times, to employment. The news that I owned an independent bookshop, was greeted by amazement and followed by a barrage of questions centred on how I have any custom at all with the threats against us of online shopping, e-books, un-supportive...