The last few weeks have been different for us in The Chepstow Bookshop and rather exciting. Despite a backdrop of falling physical book sales, new customers have been coming into the shop and buying books.

These new customers have sought us out for two very different reasons. 

Firstly, the publishing phenomenon that is...

The recent decision by Waterstone's to move its head office from Brentford to above their flagship Piccadilly store will bring many benefits to the company. Not only will it utilise underused space, it will provide a central location in the heart of London close to most major publishers and retail flagships and will help head office staff...

The high street is under threat as never before. Supermarket bosses and chain retailers are singing the praises of out-of-town shopping and at the same time the move to online is intensifying. A few years ago we feared the onward march of soulless clone cities, now we are fighting the threat of vacant ghost towns.

As a consumer it is...

With Christmas windows up all down the high street and publisher advertising, the stylish Waterstone’s “Joy oh Joy” campaign and W H Smith's primetime TV adverts, the retail shopping season is well underway.

We have even—finally—...