Help navigation
News
-
RELATED STORIES
-
In depth: European retail
Booksellers have fallen on ...
-
Carnwath: some high streets 'may never recover'
Alison Carnwath, the chief ...
-
With a little help from my friends
I’ve started this pub...
-
English bookshop in Paris to close
An English-language booksho...
-
Harper & Foyles triumph at Bookseller Awards
HarperCollins claimed this ...
Waterstones holds half-term children's 3 for 2
09.02.12 | Lisa Campbell
Waterstones has brought its 3 for 2 offer back for one week, but only on children’s books.
The promotion, across all Waterstones branches, began today and will run until 22nd February, coinciding with the half term school holidays.
Special blue and purple point of sale material printed by Waterstones for the week-long offer says: “Children’s Books all 3 for 2 Celebrating Half Term at Waterstones.” The promotion also includes YA titles.
A spokesman for Waterstones said: “We think 3 for 2 is a great offer for people in half term week, but we will continue to use a variety of methods to promote titles and offer value in our shops.”
Waterstones ended its decade-long rolling 3 for 2 paperback promotion in October last year, after the chain’s new m.d James Daunt scrapped it following the business’ purchase by Russian oligarch Alexander Mamut’s A&NN company.
Speaking in press interviews discussing the end of the promotion, Daunt said it distracted customers from concentrating on the book by instead focussing their attention on the price. Speaking to The Daily Telegraph in October, Daunt said: “If you fill your entire front of shop with 3-for-2s, and you end up plastering stickers over an enormous range of books, it becomes simply irritating. You look at these great big tables – and personally I lose the ability to focus on a particular book.”



Comments: Scroll down for the latest comments and to have your say
By posting on this website you agree to the Bookseller comments policy. Comments go direct to live please be relevant, brief and definitely not abusive. Report any "unsuitable comments by clicking the links"
Sort: Oldest first | Newest first | Readers' most recommended
Publishers will welcome this move as they have all seen paperback sales, and in some cases overall sales with Waterstone's, plummet since the end of the 3 for 2. Truth is that they are no longer a major player in the paperback market and need to do something to address that pretty quickly.
Whilst I applaud Daunt's attempts to change the culture, the end of the 3 for 2 played straight into the hands of Amazon and WH Smith and he didn't help matters by instructing stores to sticker books on the back (?!) thereby hiding any offer they did have. 33% off and 25% off may be decent offers but a) most customers couldn't work out what price they would be paying until taking the books to the till and b) when asked, many staff couldn't either. Am I the only person who has seen booksellers with calculators at the till for when someone brings them a paperback with a 33% off sticker (on the back!) and asks how much it actually is? I doubt it.
Publishers will now be hoping they reinstate some sort of 3 for 2 offer on adult fiction as print runs are already being reduced and budgets dropped in light of Waterstone's poor performance on the format since last autumn.
I think it's great that the offer is taking place on Children's, they really do value the opportunity to buy an armful of books and unlike adults never, in my experience, struggle to find the third title.
Thanks JD - it's a good move and one we all welcome. Lets hope we can see some recovery in sales now.
well it didn't take long for them to reverse the scrapping of the 3 for 2 offer, did it? perhaps purple t-shirts will also be making a comeback...watch this space!
In fairness they always said that the 3 for 2 could, and would, return for special fixed term promotions, or offers on a certain type of book(The Oxford 'Very Short Introductions' series was an example). Indeed 3 for 2 stickers were supplied to all stores at the same time as the 25% and 33% stickers came in last year. Also all stores now have the option of stickering titles with a price point sticker as opposed to a % one. Stickers are creme with black writing and include price points such as £4.99, £5.49, £5.99 and so on... Also, all shops had ready reckoners supplied to keep at the till, or in staff pockets so 33% and 25% should never have needed a calculator.
Ready reckoners? That's news to me... never seen one at all, and have consistently had to use calculators to work out prices (although my maths skills have improved for it) - the new system seems to be working out fine for us, but its been quiet due to the cold and the snow for the last few weeks anyway... I guess it's not been great everywhere. Daunt did say that it'll take time for everything to settle in - it's only been 4 months since the start of all of this. Any calls for a return to the old ways are perhaps premature and a little HMVish (notorious for doing one thing and then changing it within weeks)
But what do I know...
Er, does no one else thing that the need for a ready reckoner suggests that the pricing system is a bit stupid?
And if the new system is working out fine then why are Waterstone's selling fewer paperbacks than they have for decades?
Think, obviously!
Oh sorry, I didn't realise volume was the one and only measure of success for bricks and mortar booksellers. Rather than range and quality of print supplied and sold (hint hint), or overall profitability, or even general sales. 3for2 works great when targeted at specifics (like this promotion), but high volume doesn't mean high value, as we've seen over the last few years with declining profits and sales from the same promotions.
We're changing, and it's a little too early to tell, but it seems to be for the better for most. The true question is, frustrated publisher, why aren't you changing?
Thanks Ros
The new pricing has had no effect on my sales at all (I'm £38 down on last year) as for stickering on the back, that's entirly the managers choice. it's not about shifting huge volumes of books for a cheap as possible, it's about turning a profit, less books for more money. It's not rocket science.
The ready reckoner was available on the intranet - it was to help staff, and customers away from the till point.
I like the fact we don't throw everything in an offer, we can be selective and take money off good titles, that the staff believe in, not just the usual dross that gets turned out. It's the booksellers passion that sells books, not stickers.
@ Mavis. I went to order As You Like It at our local Waterstones branch and the manager who I was ordering it with didn't know who the author was! I am sure 3 for 2 is wonderful, but I think James Daunt needs to have a great big broom!
I'm sick of hearing "I asked about (insert name of well known book) and they didn't know who the author was", nobody can know everything and anyone can have a blank moment, maybe that member of staff was a whizz with science fiction or kids or business and would think your lack of knowledge there was a disgrace....although most likely they wouldn't be so snobbish and patronising.
Obviously you did not ask the right question,try asking who the playwright was,hopefully the answer is Francis Bacon ,oops can of worms just opened.!!
@AM I think what "Truth" is trying to say is that the manager of a bookshop didn't know William Shakespeare wrote it. We wonder why knowledgable booksellers don't have promotion or give up!
It is a bit poor, really, not knowing something like that.
Its come to this . A note about a pretty basic offer and it brings out all the Waterstones moaners with lots of comments . A blog about the future of Libraries or VAT on Digital content , 1 or maybe 2 comments .
I guess this is because 98% of retail booksellers are now Waterstones or Ex Waterstones people meaning that every pedestrian story is headline news with miles of thread.
Times have changed from the days of "Dillons discounts Booker" or even "Cheap Sex at Dillons". God its boring now .
I hope James Daunt will notice the serious increase in sales during the half term 3 for 2. There are no stickers this time round, which is a much better idea, so it doesn't really distract the customer from the books.
I think this sort of offer needs to be far more regular in stores because our sales are all taking a big hit with the lack of 3 for 2.
I don't think the problem is the 25%/33% off offer, it's that the stickers are too subtle to even notice, and they have a ghastly funeral colour scheme to boot. A nice navy or maroon would've sufficed - these black stickers are frankly useless and missed by about 80% of customers.
My only other criticism is regarding the dreadful new recommends cards with the 'W' diagonally cut off the side. I haven't met a single person yet who didn't immediately assume it was a printing error. You need to rethink some of these new designs.
All stores can now choose to use the larger creme, price pointed stickers. No one has to use those % stickers anymore, unless they choose to.
As I said above , this just becomes a Waterstones staff magazine , we couldn't give a monkey's about your creme[sic] price pointed [sic] stickers! Give us something interesting for goodness sake
@Julian Rivers As you may have guessed by now, it's a staff magazine becuase until recently, if you spoke your mind or answered back, you would be tried to be forced out of your job and bullied. Fortunately things seem to be changing. Lets hope in the next few years we will see lots of posts of how great Waterstones is :)
Post new comment